Returns & Exchanges
Due to the perishable nature of our fermented kombucha, we are unable to accept physical returns, but we are committed to ensuring you love every sip. If your order arrives damaged or doesn't meet our quality standards, please reach out so we can make it right with a refund or replacement.
Inspect Your Delivery
Carefully check your Health-Ade shipment upon arrival for any signs of leakage, broken glass, or temperature concerns.
Document Issues
In the event of damage, take clear photos of the packaging and the specific product issues to help us process your claim quickly.
Contact Support
Email our customer success team within 7 days of delivery with your order number and any supporting photos of the damaged items.
Resolution Process
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement batch at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing