Frequently Asked Questions
Everything you need to know about your favorite kombucha.
Does Health-Ade kombucha need to be refrigerated?
Yes, our kombucha is raw and alive. To maintain freshness and prevent further fermentation, it must be kept refrigerated at all times.
How do you ensure the quality of your ingredients?
We use only high-quality, organic ingredients, including cold-pressed juice from organic produce and high-grade loose leaf teas, fermented in small glass batches.
What is your shipping policy for cold products?
We ship orders in insulated packaging with cold packs to ensure your kombucha stays at the proper temperature during transit. Orders typically ship within 1-2 business days.
Are your products vegan and gluten-free?
Absolutely. All Health-Ade products are 100% vegan, gluten-free, non-GMO, and certified organic.
What should I do if my order arrives damaged?
If your bottles arrive broken or leaking, please take a photo and contact our support team within 48 hours of delivery for a full replacement or refund.
Can I cancel or modify my subscription?
Yes, you can manage your subscription through your account portal. You have the flexibility to swap flavors, skip a delivery, or cancel at any time before your next billing cycle.